Effective Date: June 12, 2026
 

Inciting Hope, LLC ("Inciting Hope," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, retain, and delete information when you use the Inciting Hope mobile application ("App"), website, and related services.
 

By accessing or using the App, you acknowledge that you have read and understood this Privacy Policy.
 

1. Information We Collect
 

A. Information You Provide
• Name
• Email address
• Account credentials
• Profile information
• Journal entries
• Mood logs
• Reflections and wellness notes
• Responses to assessments or wellness activities
• Customer support requests and communications
 

B. Automatically Collected Information
• Device type
• Operating system
• Device identifiers
• Language settings
• Time zone
• Features accessed
• Pages viewed
• Session duration
• Crash reports and performance metrics
 

C. Payment Information
Subscription purchases are processed through Google Play and Apple App Store. Inciting Hope does not collect, store, or receive full payment card information.
 

2. Sensitive Wellness Information
Journal entries, mood logs, reflections, wellness activities, and self-care notes may be considered sensitive personal information. This information is used solely to provide wellness services and is never sold to advertisers.
 

3. How We Use Information
• Provide and maintain the App
• Personalize user experience
• Improve functionality and content
• Process subscriptions
• Respond to support requests
• Send service notifications
• Protect users and platform security
• Comply with legal obligations
 

4. How We Share Information
We do not sell personal information.
 

A. Service Providers
Trusted vendors may assist with hosting, analytics, security, and technical support.
 

B. Legal Requirements
Information may be disclosed when required by law.
 

C. With Your Consent
Information may be shared only when explicitly authorized by you.
 

5. Data Retention
• Account information: retained while active and up to 12 months after closure.
• Journal entries and wellness content: retained until deleted by user or account deletion.
• Customer support records: retained up to 24 months.
• Analytics and crash data: retained up to 36 months.
 

When information is no longer needed, it will be securely deleted or anonymized.
 

6. Your Rights and Choices
You may access, correct, update, delete, or request deletion of your information.
 

7. Requesting Deletion of Your Data
Email info@incitinghope.com with the subject line "Data Deletion Request" and include the email address associated with your account.
 

Eligible personal data will be deleted within 30 days after verification, except where retention is required by law, security, fraud prevention, or financial recordkeeping obligations.
 

8. Data Security
We implement reasonable safeguards to protect information, but no system can guarantee absolute security.
 

9. Children's Privacy
The App is intended for users 18 years and older. We do not knowingly collect personal information from children under 13.
 

10. External Links
We are not responsible for the privacy practices of third-party websites or services.
 

11. Wellness Disclaimer
Inciting Hope is a wellness and self-care application and does not provide medical advice, psychiatric treatment, therapy, crisis intervention, or emergency services.
 

12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Continued use of the App constitutes acceptance of updates.
 

13. Contact Us
Inciting Hope, LLC
Email: info@incitinghope.com
Website: https://incitinghope.com